Terms & Conditions
COSTUMES ‘N’ PARTIES
TERMS & CONDITIONS
With over 20 years of excellence and experience, Costumes ‘N’ Parties is committed to providing quality costumes, mascots, party supplies, and accessories, together with excellent customer service. We strive to make every celebration, event, and special occasion memorable.
By placing an order through our website, you acknowledge that you have read and agreed to the applicable Terms & Conditions below.
These terms cover costume rentals, online purchases, and shipping and delivery.
PART 1: COSTUME RENTAL TERMS & CONDITIONS
1. Rental Period
1.1. All standard rentals are calculated on a three-day rental period, comprising the collection or dispatch day, event day, and return day, unless otherwise agreed in writing.
1.2. Rental charges apply whether or not the costume or item is used, once it has been collected from our showroom or dispatched for an online rental order.
2. Same-Day Collection
2.1. Same-day collection is subject to stock availability and confirmation by our team.
2.2. Please allow 3–5 hours of preparation time for us to pack and prepare your rental items.
2.3. Customers are advised to contact us in advance via WhatsApp text to confirm availability and collection arrangements. An order confirmation does not guarantee immediate collection readiness.
3. Late Returns
3.1. All rental items must be returned by the agreed return date and within the specified return hours.
3.2. Additional rental charges will apply for late returns, calculated at the applicable rental rate for each additional day or period, according to the agreed rental terms.
4. Care of Rental Items
4.1. Customers must keep all rented costumes and accessories in good condition and return them in the condition received, allowing for reasonable wear from normal use.
4.2. Customers are responsible for any loss, damage, or additional cleaning required while the items are in their possession.
5. Alterations and Repairs
5.1. No costume or rental item may be altered without prior written consent from Costumes ‘N’ Parties.
5.2. Any temporary alterations must be removed and the item restored to its original condition before return.
5.3. A charge of S$25 per item will apply if additional work is required to remove alterations or restore the item.
5.4. Iron-on products and adhesive tape must not be used on rental items. If such use causes damage, charges of up to the full replacement cost may apply.
6. Damage, Loss and Replacement Costs
6.1. Customers are responsible for repair or replacement costs if rental items are lost, damaged, or returned in an unacceptable condition due to misuse or negligence.
6.2. Examples of damage include tearing, burning, cutting, excessive makeup stains, and missing buttons, medallions, badges, or other decorative trims.
6.3. Reasonable wear resulting from proper use is acceptable. Damage beyond reasonable wear may result in additional charges.
7. Additional Cleaning Charges
7.1. A minimum additional laundry charge of S$25 per item may apply if a costume or rental item requires cleaning beyond normal laundering.
7.2. Any additional cleaning, repair, or replacement charges will be communicated to the customer where applicable.
8. Refundable Deposits
8.1. A refundable deposit may be required for rental orders. The deposit is separate from the rental fee.
8.2. Where applicable, the deposit may be used to offset outstanding rental charges, additional cleaning fees, repair costs, or replacement costs arising from loss or damage.
8.3. Any remaining refundable balance will be returned in accordance with our applicable deposit refund procedures.
9. Return of Rental Items
9.1. All rental items must be returned on or before the agreed return date stated in the order confirmation or rental receipt.
9.2. Customers must follow the return instructions provided by our team.
9.3. Return of Rental Items Using Third-Party Courier Services
9.3.1. Customers who arrange their own third-party courier or delivery service to return rental items are responsible for tracking and monitoring their return shipments.
9.3.2. Customers must clearly write their full name, contact number, and invoice number on the outside of the return package to help us identify the returned items.
9.3.3. Costumes ‘N’ Parties will not be responsible for tracking or checking the delivery status of return shipments arranged by customers through third-party courier services. Customers must contact their chosen courier directly for tracking updates and proof of delivery.
9.3.4. Customers are responsible for obtaining and keeping the return receipt, tracking number, or other proof of return from their chosen courier. Please retain this proof until receipt of the returned items has been confirmed.
9.3.5. Due to the volume of rental returns, we are unable to contact customers individually to notify them when their returned items have been received. Customers are responsible for monitoring their return shipments and contacting us if they require confirmation of receipt.
9.3.6. Customers must ensure that rental items are returned on time, properly packed, and in accordance with our rental return instructions. Using a third-party courier does not exempt customers from their agreed rental return deadline or applicable late-return charges.
Return Address:
Wisma New Asia, Lot 101-102, Level 1,
Jalan Raja Chulan
50200 Kuala Lumpur
10. Items Returned by Post
10.1. All costumes and rental items must be completely dry before being packed and shipped back.
10.2. Customers may be charged the applicable cleaning, repair, or replacement costs if items are returned wet and become mouldy or damaged.
10.3. Customers are responsible for ensuring that return parcels are properly packed and sent using a suitable delivery method.
11. Unclaimed Rental Items
11.1. For showroom rentals, if the customer does not collect the reserved costume or item on the agreed collection date and has not made alternative arrangements with us, the rental payment may be forfeited.
12. Rental Cancellation
12.1. Customers who wish to cancel a rental booking should contact us as soon as possible.
12.2. Any cancellation charges, forfeitures, or refunds will be subject to the cancellation terms communicated and agreed at the time of booking.
PART 2: ONLINE PURCHASE TERMS & CONDITIONS
1. Placing an Order
1.1. Customers should ensure that all product selections, sizes, quantities, delivery details, and contact information are correct before submitting an order.
1.2. Orders are subject to product availability and payment confirmation.
1.3. Submitting an order does not guarantee availability until the order has been reviewed and confirmed by Costumes ‘N’ Parties.
2. Payment Methods
2.1. Customers may use the payment methods displayed at checkout, including PayNow QR and credit card payments, where available.
2.2. Orders will be processed after the required payment has been received and confirmed.
3. Order Processing
3.1. Orders are generally processed as quickly as possible during working hours.
3.2. Orders placed after 6:00 pm on weekdays, on Saturdays, Sundays, or public holidays may be processed on the next working day.
3.3. Delivery timelines begin according to the applicable processing and shipping arrangements.
4. Product Information and Availability
4.1. Customers are responsible for checking product descriptions, available sizes, measurements, quantities, and other relevant information before placing an order.
4.2. Product colours and appearance may vary slightly due to lighting, photography, and individual screen settings.
4.3. All products are subject to availability. If an item becomes unavailable after an order is placed, we will notify the customer and arrange an appropriate solution, such as a refund for the unavailable item.
5. Cancellations, Returns and Refunds
5.1. Order Cancellations
Customers who wish to cancel or amend an order should contact Costumes ‘N’ Parties as soon as possible.
Orders may be processed shortly after placement. Once an order has been processed or dispatched, cancellation may no longer be possible. Cancellation requests will be assessed according to the order status and applicable terms.
5.2. Return Eligibility
Costumes ‘N’ Parties does not accept returns for change of mind, incorrect size selection, or other reasons unrelated to an incorrect, defective, damaged, or incomplete order, except where required by applicable law.
Returns may be considered if the customer receives:
An item different from the item ordered.
A defective or damaged item.
An item with missing parts or components.
Customers should check their order upon receipt and contact us promptly if any of the above issues arise.
5.3. Reporting an Incorrect, Defective or Incomplete Item
Customers must notify us within 48 hours of receiving the item if it is incorrect, defective, damaged, or missing parts.
Please email sales@costumes-n-parties.com with your order number, a description of the issue, and clear supporting photographs where applicable.
We apologise for any inconvenience and will make every reasonable effort to resolve the issue as quickly as possible.
5.4. Return Authorisation and Procedure
Customers must contact Costumes ‘N’ Parties and obtain return instructions before sending any item back.
Where an online return request facility is available, customers may log in to their account and follow the return procedure provided. Alternatively, please contact us by email for assistance.
Unauthorised returns may delay the processing of your request.
5.5. Condition of Returned Items
All approved returns must include the complete item, all original parts and accessories, and the original packaging where applicable.
Items must be returned in new, unused condition, with no signs of wear, use, alteration, or additional damage, except where the condition is attributable to the defect or damage being reported.
Returned items will be inspected by our team. Refunds or exchanges will be assessed based on the inspection findings and applicable consumer protection laws.
5.6. Return Deadline
Approved return items must be sent back within 14 days from the date the customer receives the item, unless otherwise agreed in writing or required by applicable law.
Customers are responsible for ensuring that the returned parcel is properly packed and sent using a suitable delivery method. Please retain the return tracking information until the matter is resolved.
5.7. Return Shipping Costs
Customers may initially be required to pay the shipping cost to return an incorrect, defective, damaged, or incomplete item to us.
After we receive and inspect the returned item, we will assess the issue and arrange an appropriate remedy. Where the return is confirmed to be due to our error or an eligible product defect, reasonable return shipping costs will be reimbursed where applicable.
If an exchange is approved, we will arrange shipment of the replacement item using the same shipping method as the original order, subject to availability and any agreed arrangements.
5.8. Refunds and Exchanges
Refunds or exchanges for eligible incorrect, defective, damaged, or incomplete items will be assessed after the returned item has been received and inspected by our team.
Where an exchange is requested, we will arrange a replacement subject to stock availability. If the customer no longer wishes to proceed with an exchange, an appropriate refund or other remedy will be considered in accordance with the circumstances and applicable law.
Refund processing times may vary depending on the original payment method and the relevant payment provider.
Nothing in this policy excludes or limits any rights or remedies that customers are legally entitled to exercise.
5.9. Sale Items
Sale items may be marked as non-refundable or non-exchangeable where this condition is clearly stated before purchase.
This restriction does not apply where a refund, replacement, or other remedy is required by applicable law, including where an item is eligible for a remedy because it is defective, damaged, incorrect, or incomplete.
5.10. Refused or Undeliverable Parcels
Parcels refused by the customer or returned to us because they were not accepted from the designated carrier may incur return shipping charges imposed by the carrier.
Any resulting charges, refunds, or other arrangements will be assessed according to the circumstances, the applicable shipping terms, and relevant consumer protection laws.
6. Website Use and Disclaimer
6.1. Customers must provide accurate information when placing an order and use the website lawfully.
6.2. To the extent permitted by applicable law, Costumes ‘N’ Parties is not responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions and delivery delays.
6.3. Links to external websites may be provided for convenience. Costumes ‘N’ Parties does not control or accept responsibility for the content, services, or products offered by those websites.
PART 3: SHIPPING & DELIVERY TERMS
1. Estimated Delivery Times
The following are estimated delivery times and are subject to availability and courier arrangements:
Singapore: Approximately 1–2 working days via local couriers.
Malaysia: Approximately 2–3 working days via international express service.
Southeast Asia: Approximately 2–7 working days via international express service.
Same-day delivery is available in Singapore, subject to availability and confirmation.
2. Delivery Arrangements
2.1. Delivery times are estimates and are not guaranteed. Delays may occur due to courier schedules, adverse weather, incorrect delivery details, or other circumstances beyond our control.
2.2. Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the package.
2.3. Additional delivery surcharges may apply to certain locations, including remote areas, offshore islands, airports, ports, and restricted-access areas.
2.4. Shipping charges depend on the destination, parcel weight, and selected shipping method. Not all shipping methods are available for every postal code or destination.
3. Lost, Stolen or Delayed Deliveries
3.1. Customers should contact us promptly if a parcel is delayed, missing, or delivered incorrectly so that we can assist with the relevant courier enquiries.
3.2. Responsibility for loss or damage will be assessed according to the circumstances, the applicable shipping arrangements, and relevant consumer protection laws.
4. International Orders and Customs
4.1. We accept orders from Singapore, Malaysia, and other eligible destinations in Southeast Asia, subject to shipping availability.
4.2. International customers are responsible for applicable import duties, customs taxes, clearance fees, and other charges imposed by the destination country.
4.3. Customers should check whether the products ordered are permitted in their destination country and whether any special documentation is required.
4.4. If a shipment is delayed, rejected, seized, or returned because of customs restrictions, unpaid import charges, or missing documentation required by the destination country, any resulting charges will be handled according to the applicable shipping terms and law.
5. Certificate of Origin
5.1. Costumes ‘N’ Parties does not provide a Certificate of Origin (CO) for international orders.
5.2. Customers are responsible for checking whether a CO is required for their shipment.
5.3. If a shipment cannot clear customs because a required CO or other documentation is unavailable, any resulting return shipping charges will be handled according to the applicable shipping terms and law.
CUSTOMER ENQUIRIES
If you have any questions regarding your order, rental, purchase, return, refund, or delivery, please contact us:
Email: info@costumes-n-parties.com
WhatsApp: + 013-945 6643
Telephone: +60 3-2164 8184
Showroom Address:
Wisma New Asia, Lot 101-102, Level 1,
Jalan Raja Chulan
50200 Kuala Lumpur
Thank you for choosing Costumes ‘N’ Parties. With over 20 years of excellence and experience, we appreciate your support and look forward to serving you.